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Herbaras support Product, order, UID and safety assistance

HERBARAS / Support

Clear answers. Direct support.

Choose the support path that matches your question. For orders, product information, UID assistance, or a product-safety concern, start here.

The right channel. A clearer response.
01 Order assistance
02 Product and UID help
03 Safety reporting

Medical emergency

Get emergency medical help first.

For severe or life-threatening symptoms, call 911 in the United States or contact your local emergency service immediately. Do not wait for a response from Herbaras. Our support channels do not provide emergency care or medical advice.

Choose your support path

Direct your question.

Providing the right details helps us review your request accurately.

General and order support

For order status, retailer questions, website issues, returns, or other general assistance.

Email support Include your order number when applicable.

Product questions

For questions about a Herbaras label, ingredients, serving information, storage, or directions for use.

Ask a product question Include the product name, lot number, and a clear label photo when available. Support does not provide medical advice.

UID and authentication

Enter the UID printed on eligible Herbaras packaging to check its status against the available records.

Check a UID If the result is unexpected, retain the packaging and proof of purchase and contact support.

Product safety

Report a suspected reaction or quality concern.

If you think a Herbaras product may be associated with a reaction, stop using it and seek medical care or advice. You can report a concern even if you are unsure the product caused it.

Keep the product, label, and lot or batch information available when possible.

Call product safety:  +13022612552
  1. Prioritize medical careFor severe or life-threatening symptoms, use emergency services. For other suspected reactions, contact a qualified healthcare professional promptly.
  2. Stop using the productRetain the container and label so the product, batch, and authentication details can be reviewed.
  3. Report the concernCall Herbaras after seeking necessary care. You may also use the FDA dietary-supplement reporting guidance (opens in a new tab).

Prepare your report

Information that can help.

Provide as much as you reasonably can. Missing information should not prevent you from making an initial report.

  • Your name and a phone number or email for follow-up.
  • The affected person's age or initials and relevant health information.
  • The complete product name, form or strength, and amount used.
  • The lot or batch number, expiration date, and UID, if present.
  • When use and symptoms began, what happened, and the current outcome.
  • Medical care received and other medicines or supplements used at the time.
  • Where and when the product was purchased.
  • The container and product label, kept available for reference.

Relevant details help

Start with what you know.

A product name, order number, lot number, or UID can help us review your question more efficiently. Do not post a UID publicly.

Email support Check a UID