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01 Direct support

Evidence-informed wellness

Clear answers.Direct support.

For your order, your product and the details that matter.

Find the right route

Medical emergency? Call 911 in the US or your local emergency service. Safety guidance.

02

Help by topic

The right details.
A clearer conversation.

Orders & general

Start with your question.

Order status, retailer questions, returns, website issues or general assistance.

Useful to include

Your order number, when applicable, and a clear description of what you need.

Email general support

Product questions

Understand your formula.

Labels, ingredients, serving information, storage and directions for use.

Useful to include

The product name, lot number and a clear label photo, when available. Our team does not provide medical advice.

Ask a product question

UID assistance

Check your product’s record.

Use the UID on eligible packaging to check the available record in Authentication.

An unexpected result?

Keep the packaging and proof of purchase. Contact our team with the details. Do not post a UID publicly.

Open authentication
03

Product safety

Care comes first.

Report a suspected reaction or product-quality concern.

Product-safety line+1 302 261 2552

Get emergency medical help first.

For severe or life-threatening symptoms, call 911 in the United States or contact your local emergency service immediately. Do not wait for a response from HERBARAS. Our support channels do not provide emergency care or medical advice.

For other suspected reactions.

Stop using the product and contact a qualified healthcare professional promptly. After necessary care, call to report your concern—even if you are unsure the product caused it.

Keep the container, label, lot or batch number and authentication details.

04

Prepare a report

Start with
what you know.

Share what you can. Missing details should not prevent an initial report.

  1. People

    Your name and phone or email for follow-up. The affected person’s age or initials and relevant health information.

  2. Product

    Full product name, form or strength, amount used, lot/batch number, expiry and UID, if present.

  3. Experience

    When use and symptoms began, what happened and the current outcome. Medical care and other medicines or supplements used at the time.

  4. Purchase

    Purchase source and date. Keep the container and label available.

05

Privacy & reporting

Personal details.
Considered care.

Ordinary email is not secure. Call the product-safety line before sharing sensitive health information.

Do not email payment-card details, passwords, government ID numbers or complete, unredacted medical records.

Direct reporting

You can also report to the FDA.

Consumers and healthcare professionals may report dietary-supplement adverse events or product-quality concerns through the FDA Safety Reporting Portal.

FDA reporting portal (opens in a new tab) FDA reporting guidance (opens in a new tab)

Making a report does not establish that a product caused a reaction.